Pilotage et qualité du SIhttp://SI-blog.blog4ever.com/blog/index-57761.htmlBlog Pilotage et qualité du SIDescription des échanges entre fonctions et acteurshttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646135.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646135.htmlDescription des échanges entre fonctions et acteursFri, 15 Feb 2008 15:53:55 +0100Description d’une communication client :http://SI-blog.blog4ever.com/blog/lirarticle-57761-646125.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646125.htmlDescription d’une communication client :Fri, 15 Feb 2008 15:46:21 +0100exemple d'architecture techniquehttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646099.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646099.htmlexemple d'architecture techniqueFri, 15 Feb 2008 15:30:35 +0100Gestion des postes mobileshttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646066.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646066.htmlGestion des postes mobilesFri, 15 Feb 2008 15:09:46 +0100Intégration dans SAP (old)http://SI-blog.blog4ever.com/blog/lirarticle-57761-646063.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646063.htmlIntégration dans SAP (old)Fri, 15 Feb 2008 15:08:36 +0100Interaction avec les applications d’entreprisehttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646062.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646062.htmlInteraction avec les applications d’entrepriseFri, 15 Feb 2008 15:07:34 +0100L’IVRhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646060.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646060.htmlL’IVRFri, 15 Feb 2008 15:06:38 +0100La CTI ( Computer/telephony Integration)http://SI-blog.blog4ever.com/blog/lirarticle-57761-646058.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646058.htmlLa CTI ( Computer/telephony Integration)Fri, 15 Feb 2008 15:04:46 +0100LES PRINCIPALES COMPOSANTES D’UNE ARCHI CRM: TELEPHONIE : http://SI-blog.blog4ever.com/blog/lirarticle-57761-646055.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646055.htmlLES PRINCIPALES COMPOSANTES D’UNE ARCHI CRM: TELEPHONIE : Fri, 15 Feb 2008 15:03:23 +0100COMMENT DEBUTER UN PROJET D’ARCHITECTURE CRM http://SI-blog.blog4ever.com/blog/lirarticle-57761-646043.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-646043.htmlCOMMENT DEBUTER UN PROJET D’ARCHITECTURE CRM Fri, 15 Feb 2008 14:54:15 +0100C- Gestion des configurationshttp://SI-blog.blog4ever.com/blog/lirarticle-57761-203442.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-203442.htmlC- Gestion des configurationsFri, 22 Dec 2006 00:00:00 +0100A- Gestion des incidentshttp://SI-blog.blog4ever.com/blog/lirarticle-57761-203419.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-203419.htmlA- Gestion des incidentsFri, 22 Dec 2006 00:00:00 +0100D: Gestion des mises en productionhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-203004.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-203004.htmlD: Gestion des mises en productionThu, 21 Dec 2006 00:00:00 +0100E:Gestion des niveaux de services (Service delivery)http://SI-blog.blog4ever.com/blog/lirarticle-57761-202468.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-202468.htmlE:Gestion des niveaux de services (Service delivery)Wed, 20 Dec 2006 00:00:00 +0100B- Gestion des changementshttp://SI-blog.blog4ever.com/blog/lirarticle-57761-142726.htmlhttp://SI-blog.blog4ever.com/blog/lirarticle-57761-142726.htmlB- Gestion des changementsFri, 08 Sep 2006 00:00:00 +0100